What is included in Mercedes-Benz Roadside Assistance?

By Product Expert | Posted in FAQ, Service & Parts on Thursday, July 25th, 2019 at 3:10 pm
looking down a country road

What services are covered by my Mercedes-Benz Roadside Assistance? 

Mercedes-Benz vehicles with New Vehicle Limited Warranties, Extended Limited Warranties, or Certified Pre-Owned Warranties are eligible for Roadside Assistance. If you have bought a Mercedes-Benz vehicle recently, chances are that you get Roadside Assistance. Read on below to learn about the services covered by Mercedes-Benz Roadside Assistance. 

Mercedes-Benz Roadside Assistance vehicle towing 

Towing is one of the services covered under Mercedes-Benz Roadside Assistance. If you cannot drive your vehicle because of a car accident or a mechanical issue, then Mercedes-Benz Roadside Assistance will arrange for your vehicle to be towed to the nearest Mercedes-Benz dealership, where you can get repairs done. The towing will be free of charge.  

Mercedes-Benz Roadside Assistance trip interruption benefits 

You can get trip interruption benefits if you are more than 100 miles from home, your vehicle is inoperable and covered under warranty, and your vehicle is remaining at a dealership overnight for repairs. If those criteria are met, then you are eligible for up to $300 of reimbursement per night to be spent on lodging, food, and related travel expenses. 

mercedes-benz vehicle on a road

Mercedes-Benz Roadside Assistance services 

A full list of complimentary Mercedes-Benz Roadside Assistance services is the following:  

  • Flat tire service 
  • Battery jump-starting 
  • Fuel delivery  
  • Lockout service 
  • Towing for service/repairs 

If you are unsure whether another service is covered under Mercedes-Benz Roadside Assistance, then please speak directly with our service team here at Mercedes-Benz Arrowhead Sprinter. Our service team can be reached by phone at (623) 806-8766 or messaged online from our website. Hover over “Contact Us” at the top of our site and select “Our Team” to email an employee. You can always bring your inquiries to us in person if that is more convenient for you. Our address is located at the upper right-hand side of our site. 

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